Here is some beauty tea for #TeaTuesday for you lovelies. ICYMI, Carli Bybel's 14-Color Eyeshadow and Highlighter palette is discontinued. Don't fret. It is being replaced by a new palette featuring 21 colors. The Carli Bybel Deluxe Edition is the amped up version of the beloved original. It went on pre-sale, Monday April, 3, 2017. However, there was a huge issue.
|The Carli Bybel Deluxe Edition 21-Color Eyeshadow and Highlighter Palette|
BH Cosmetics Wasn't Ready
Bybel's revamped palette went on pre-sale yesterday on the BH Cosmetics website for $19.50. Of course, fans of Bybel's rushed to the website to place their order. Unfortunately, BH Cosmetics was not prepared for the level of traffic this pre-sale would bring. As a result, order snafus started happening. People were complaining on social media that they were double charged and others couldn't even place an order.
|As of the time of this post was written no Carli Bybel merchandise is available on the BH Cosmetics website.|
Bybel spent a large part of her day trying to find a resolution with BH Cosmetics and finally had them pull the palette from the website. She then moved the pre-sale to her site, Pranava Beauty. You can still pre-order the palette for $19.50 at Pranava Beauty. There is not ETA for when the palette will be available again on the BH Cosmetics website.
|Arm Swatches of the Highlighters from the Carli Bybel Deluxe Edition Palette|
BH Cosmetic's Response to the Snafu
BH Cosmetics issued an apology on social media via the following image which contains their official statement on the issue:
|BH Cosmetics apology|
Carli Bybel Handled the Snafu Like a Pro
Through all this I am quite impressed with the way Bybel handled things publicly. She did her best assuage customer concerns. In the end, she offered an alternative by making the palette available for pre-sale on her own website Pranava Beauty. Check out the some of the updates she issued on Twitter:
It didn't launch yet babes - sorry as soon as it is live I will tweet the link— carli bybel (@carlibybel) April 3, 2017
Once someone gets back to me and I can give you a definite answer you will be the first to know. I'm sorry this is out of my control.— carli bybel (@carlibybel) April 3, 2017
ANYONE DOUBLE CHARGED WILL BE REFUNDED DO NOT WORRY. Palette is off the site until further notice.— carli bybel (@carlibybel) April 3, 2017
EVERY1 WILL BE REFUNDED FULL AMOUNT 0 orders will be fulfilled from BH website! Even orders that went through.— carli bybel (@carlibybel) April 3, 2017
My Preorder will now go live at 7 PM (1 hour & a half) on https://t.co/SSTb1KHorG bc my site can handle the traffic & I can back that up— carli bybel (@carlibybel) April 3, 2017
Again I am so sorry for those who lost sleep/wasted their day. I can assure you on MY SITE it will go smoothly. Thank you to everyone who— carli bybel (@carlibybel) April 3, 2017
CAN I GET AN AMEN FOR https://t.co/140BKz3I1N 😩😍😍😍🎊🎊🎊 a happy ending to a very stressful day! I love you guys so much! No waiting order now!— carli bybel (@carlibybel) April 3, 2017
All pre-orders will be shipped out on April 20, 2017. For 30 days, the Carli Bybel Deluxe Edition 21-Color Eyeshadow and Highlight Palette will be $19.50. After 30 days, the price will go up to $22.50.
Who has purchased or is planning on purchasing the Carli Bybel Deluxe Edition 21-Color Eyeshadow and Highlight Palette?
Image Credits: BH Cosmetics (affiliate) and Carli Bybel's Twitter account.